Jason Roses Luxury is based in the Hong Kong and ships internationally. Here’s the shipping scoop:
* FREE international shipping when you spend USD$2000
* Orders go out in 2 business days or less.
HONG KONG Delivery: 3-5 Working Days
INTERNATIONAL Delivery: 7-16 Working Days
Note: International orders may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by JASON ROSES LUXURY Should the package be refused by the customer due to customs, the order will not be refunded by JASON ROSES LUXURY
How can I track my order(s)?
We send confirmation email with tracking number after you purchase.
All the order(s) can be tracked with the tracking number provided via E-mail.
Why is my order late?
Your order is dispatched on time from our end but sometimes according to each country’s custom duty rules it may be delayed.
Maybe your address was entered incomplete or incorrect, this will not only cause late arrival but also could be lost or stolen.
DON’T WANT YOUR PARCEL TO BE LOST OR STOLEN?
It is the customer’s responsibility to provide us with a complete and accurate delivery address including the accurate details of the recipient.
Don’t forget to provide us your email address and phone number while checking out. It will help us serve you better with on time notification and to inform you about your order tracking status.
There will be no refund(s) for failure in providing correct address details. Customer will have to pay again if they want us to resend item(s).
Missing item(s) from my order?
We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you.
Can I cancel my order?
Unfortunately we are not able to cancel as it’s already being processed at the warehouse (literally within seconds!).
Can I exchange an order?
We offer exchange only in case of faulty in the item.
For this we will need proof of faulty in the product thru pictures, please contact us for this matter. We will get this fixed ASAP for you.
I received an incorrect item, what do I do?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
Picture of the incorrect item and a description of the incorrect item received
Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.
Why was my order cancelled?
If you’ve placed an order and received a cancellation email from us, we’re very sorry. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
OUR REFUND POLICY
Non refundable. If there is faulty in the product we will send replacement of the product.
We’re confident that you’ll love the quality of our products, but we also know the challenges you face buying sunglasses and accessories online. If you are unhappy, we won’t relax until we satisfy our customers.
Therefore we offer a 30 day, hassle free return policy.
Returning is simple, email us and we’ll walk you through the easy steps to return your order.
If there’s any feedback you want to send along with your return, we’re all ears. We’re always looking to improve our products and service.
Customers will be responsible for paying the cost of return deliveries unless there is fault in the products.